Order Status

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

My Account

1)Click the "My Account / Order Status" link at the top right side of our site.

2)Enter your email address.

3)Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. You can call us at 1-800-646-6974 or email us directly at orders@brandsofbritain.com.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Shipping and Returns

In the unlikely event that you receive a damaged product, please contact us upon receiving your order. To initiate a return and request a refund, please email us at orders@brandsofbritain.com or call us at 1-800-646-6973. Our team will guide you through the return process and assist you with the next steps. Please note that we cannot accept returns for any other reasons due to the nature of our food products.

To be eligible for a refund or exchange, you must first email us at orders@brandsofbritain.comto alert us of the issue, then return the item to us. Upon receipt we will refund the full purchase price of your item or ship out a replacement.

In addition to shipping time, please allow 3-4 business days for us to process your order and 7-10 business days for overall delivery time when shipping FedEx Standard Ground. *We currently only ship to the 48 contiguous states.

Free standard shipping on orders of $35 or more. Standard FedEx rates apply to all other orders.

You may ship items to separate mailing addresses ONLY by placing separate orders for each destination.

For tracking purposes, we ship orders via FedEx only. We cannot ship to P.O. Boxes, APO or FPO addresses at this time due to FedEx limitations. =FedEx requires a street address for all deliveries.

*We currently do not ship to Hawaii, Alaska or internationally.

We currently do not ship to Hawaii, Alaska or internationally.

Guarantees

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.Terms and Conditions

Please see our terms and conditions here.

Please see our Privacy Policy here.

Pricing and Billing

You only have to pay sales tax on items taxable in California, Florida and Illinois.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be authorized and charged immediately upon checkout.

Buyer's Guide

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

Accordion panAfter adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Additional Support

If you have questions or comments we'd love to hear from you.

You can call us at 1-800-646-6974 (Monday through Friday 8:00am - 5:00pm pacific time) or email us directly at info@brandsofbritain.com

Thank you for your interest in Brands of Britain!


Attention Food Bloggers:

We love sharing samples of our delicious products with food bloggers to review and share with readers.

If you are interested in free samples to review, please email info@brandsofbritain.com

Tell us about your blog, readership and include the link.

Be sure to give us your contact details, including the mailing address (No PO boxes)

The sample box differs from time to time, but rest assured it will be filled with one or more of our terrific brands and/or new items:

Taylors of Harrogate Tea, Linwoods Superfoods or Tiptree Preserves & Marmalades.

We look forward to partnering with you and your readers!